Experience
August 2015 - January 2018 BIS Edmond, OK
Manager of Supoort Services | |
| Oversee the day-to-day operations of the following support services teams: - Help Desk - Hosted Services - Hardware Support |
| Note: While I was initially hired at BIS to be the Product Manager for new software that was scheduled for release, there was an ongoing need for proper management over the various support service teams already in place. Due to my experience at OSU Information Technology, I was repositioned within the organization accordingly. |
April 2005 – Present OSU Information Technology Stillwater, OK
Manager of Special Projects (Technology Support) IT Helpdesk Manager | |
| Current primary project: Document Imaging for the OSU System (5 OSU Campuses) |
| Oversee operations of the IT Helpdesk (as of Oct 2011) |
| Oversee operations of the ID Card Production office (as of Dec 2006) |
| Oversee operations of the OSU Telephone Operator Services |
| Assist with University wide distribution email messages (email address population can range from a few hundred to 30K addresses) |
| Act as technical liaison between IT Technology Support and other University Colleges/Departments as needed on various projects. |
| ... other duties as assigned ... (which includes numerous of the duties listed below) |
September 2003 – April 2005 OSU Information Technology Stillwater, OK
2nd Level Support Lead (Technology Support) | |
| Oversee the day-to-day operations of the 2nd Level Support Team (16 FTE) |
| Provide support assistance to the IT Helpdesk in support related activities |
| Oversee the client-side aspects of on-going migration process from Novell/Notes to Active Directory/Exchange Outlook environments |
| Oversee the Computer Support Services program (localy referred to as SLA) |
| Assist with second level support for Lotus Notes, Microsoft Office products and current student email system. |
| Coordinate the completion of various assignments as directed by the Client Services Coordinator. |
| Member of the Business Continuity Planning team |
November 2001 – September 2003 OSU Information Technology Stillwater, OK
Manager (Training and Office Automation) | |
| Oversee the day-to-day operations of the IT Training and Office Automation team (Six FTE). |
| Coordinate training responsibilities for MS Office products, Lotus Notes, Student E-mail, and other software related items as needed. |
| Coordinate curriculum development or selection, including assisting in the creation of curriculum |
| Continued to work with the IT Security team in regards to database ACL issues, policy revisions and coordination of new Systems Security Training courses |
| Coordinated budgetary line items for TOA related planed expenditures. |
| Assist with second level support for Lotus Notes, Microsoft Office products and current student email system. |
February 2001 – November 2001 OSU Computing and Information Services Stillwater, OK
Interim Manager (Training and Office Automation) | |
| Continued with duties assigned to Postmaster position (below), as well as assuming the duties of the Manager of TOA (post vacated due to medical reasons) |
June 1997 – November 2001 OSU Computing and Information Services Stillwater, OK
Postmaster (Lotus cc:Mail and Lotus Notes Mail) | |
| Coordinate the creation of new mail, mail-in, and resource databases within the OSU-Stillwater Lotus Notes system |
| Initiated the Lotus Notes “Train the Trainer” program for OSU-Stillwater campus. |
| Provide second level support for Lotus Notes, primarily in the areas of both Mail and Calendar/Scheduling, also for numerous other Notes related issues |
| Coordinate with the CIS Security Officer for Lotus Notes mail database Access Control Issues as needed due to personnel name changes or when approved by the Executive Vice President for security reasons |
| Provide Assistant Manager support for the Training and Office Automation group |
November 1995 - June 1997 OSU Computing and Information Services Stillwater, OK
Computer Support Specialist (Primary duty: Training) | |
| Developed and instructed software training courses for the OSU faculty and staff |
| Provided desk side support for software problems, network support, and connectivity assistance to the Novell NDS system |
| Acted as technical liaison between the Personnel Services Office (now Human Resources office) and Computing and Information Services (now Information Technology Division) |
January 1995 – December 1996 Meridian Technology Center Stillwater, OK
Computer Instructor (Part-time) | |
| Provided instruction for various computer software courses: MS Office, Lotus SmartSuite & Introduction to Windows. |
| Also provided instruction on internet related courses: "Orientation to the Internet" & "Creating Internet Webpages" (basic and intermediate levels). |
October 1994 - November 1995 OSU Computing and Information Services Stillwater, OK
Coordinator, ID Services | |
| Promoted the Card One (ICAMS) system across campus |
| Assisted various departments in analyzing their operational needs and developing reports |
July 1989 - September 1994 OSU Police Department Stillwater, OK
Patrol Officer II (Education Officer) | |
| Campus Community Alcohol Safety Effort (C-CASE) Education Officer |
| Developed and instructed Child Passenger Safety Seat Program |
| Conducted presentations on occupant restraint or alcohol use to various groups and organizations. |
| Created news releases covering both Oklahoma law and University policies concerning alcohol possession, alcohol use and occupant restraint issues; including enforcement practices and policies |
| Provided field training experience for newly hired police offices (Field Training Officer) |
| Police related activities of patrol, report writing, accident investigation, relief supervisor |
February 1986 - July 1989 CSU Police Department Edmond, OK
Police Officer | |
| Police related activities of patrol, report writing, accident investigation, relief supervisor |
Education
1983 - 1987 Central State University Edmond OK
B.A., Criminal Justice
1993 – 1995 Oklahoma State University Stillwater, OK
31 hours toward Computer Science
!!! Limb-Loss does not equal Life-Loss !!!
This site created and maintained with EzGenerator .... If you don't have it, GET IT!